At first when I hired alliance, they did an excellent job communicating offering pickup/delivery dates. When the movers finally came to pick things up, they were kind and courteous. However, that's when everything went downhill. I moved from Moose jaw, Saskatchewan to Vancouver, British Columbia. I left about two days after the movers did. I waited about 2 1/2 weeks waiting for the delivery truck to come. Finally I gave up and I called them. They informed me I owed them more money; I never received an email and I never would have known unless I would've called them. They then told me to contact dispatch to organize a date. Finally, when my things came the two gentlemen, who were delivering my things had the boxes flipped on their sides on their trolley. I was absolutely horrified that all of these boxes were being either dropped or flipped on their side. When I opened them I found tons of damage. I am heartbroken. A lot of these items are heirlooms from my mother who passed away. When I contacted alliance, I had to follow up several times just to get any sort of insurance information. In the end. I got $35 for hundreds of dollars of damage. I was never informed about different coverages during my entire experience with alliance; the only time I ever was informed of anything was when I signed the paperwork when they picked up my things in Moose Jaw, when my things were already in the truck. I hired a moving company because I am not experienced with long distance moves and would hope that 'professionals' would have helped me more. Not only am I out the money of the initial moving cost, but damages/loss of my property. I even had three boxes of things that weren't even mine delivered. When I informed alliance, they again said dispatch would get in touch. This was back in June, and it is now December, 2023. It is a sad combination of 'buyer beware' and abuse of their clients. One star because they did manage to get my things here, unfortunately most of it wasn't salvageable or repairable. Please consider a different moving company; learn from my mistakes. I took the gamble ignoring the bad reviews- it bit me big time.