Alliance Van Lines Inc., Ottawa, ON

We relocated from Edmonton to Vaughan recently for work and used Alliance for our move. We dealt with the company rep Nelly why was wonderful to deal with and was always very responsive. She sent us a form to fill out, got a price and booked the moved. Movers called the day before to confirm times which was great and they arrived as scheduled. We received a call 5 days later to say that delivery was coming which was much earlier than we anticipated, but they were able to offer storage until we arrived. Great service, delivery crew was amazing as well. I will move with them again when we go back to Alberta!

Be warned, this company is horrendous to deal with. We used them to move our mother across the country and the damage they caused and horrible customer service is beyond anything we have ever experienced. A couch was left on main floor of apartment because they couldn't fit it into elevator (we had friends come move it up stairs because this company just left it) Furniture was broken/ripped, Movers left without telling us they were done. We followed their protocol and filled out all forms, and got $40 back..that is all.

This company operates using well known scam tactics. They begin by offering a below average quote in order to get your business, they then get a down payment from you before they begin gradually increasing the cost of their services. To top things off they will hit you with surprise fees throughout the entire process. My initial quote to move my parents from Montreal to Ottawa was $1500, much lower than any other quote I received from other moving companies. In the end I paid $3100. Alliance asked for a detailed list of items that would need to be moved in order to provide an estimate. Based on the info I provided, my initial quote was $1500. Two days before the move they called to get more accurate info so they could give me a more accurate estimate. Even though there were fewer items than on my original list, the estimate went from $1500 to $2100. However, it was too late for me to cancel and find another moving company in time. This is a classic scam tactic! They knew I had no option but to pay them. When the movers arrived they told me I would have to pay an additional $400 because we had stairs! Then, when the delivery guys arrived in Ottawa, they tried to hit me with a long carry fee of $300 even though they parked their truck in my condo building and they only had to go around a corner to get to an elevator. When I received my final bill it had a scale fee, and a warehousing fee. Both were strange to me because when I asked how much the delivery weighed they told me they only weigh it if they expect it will weigh more than what they gave me as an estimate, in other words, this was a BS fee. As for the warehouse fee, that was very strange to me, because I never asked them to store my items. In short, I was charged fees for services I never asked for and was never provided. This is stealing! To make things worse, the movers were extremely rude, argumentative, and generally extremely unprofessional. I would like to close by stating that I am a military veteran who has moved 8 times in the past 20 years so I know what to expect from a moving company, and this company is the worst. Do not use this company!

Alliance Van Lines Remember this name and tell your friends to never use this company if they are planning a move in the near future. Please pass this message on to as many people as possible. Thanks in advance. I have moved a couple of times and never had a problem with the moving company or damage done to my belongings. We recently moved from Oshawa to Deep River Ontario, north of Petawawa. Here is my experience. We first had a problem with communications with the moving coordinator. It took message after message and list of content after list to figure out the weight. It jumped from 5,000 to over 7,500 lbs from the same list. They assure you all your furniture is wrapped. I have moved before and it was always covered in moving blankets. So you assume this company will also. Well they covered most of it with bubble wrap...then charge us $150 for the wrap. Yet their ad states : " No additional Costs " . We had to put it in storage for a short term. We move.....excited to move into a brand newly constructed apartment building...everything is new ! ! The truck arrives and the driver tells us the paperwork shows this is a move into a house. He now says they will bill you extra because it's an apartment. The charge is 5 cents a pound...an addition $ 375.00, because someone marked the delivery to a house. We told them it was an apartment. The movers proceed to move our belongings. They scuffed walls marked baseboards and door frames. We started to unpack the bubble wrap because they don't do that. We could see damage through the wrap. We had holes punched through a new tv stand, corners broken of tables, pictures that were well wrapped by us scratched when we took them out of the box, the frames were scuffed, all 4 edges of the dining room table looked like it had been dragged across a concrete floor, the finish was off, the bedroom furniture had gouges and the finish removed in spots, the covers on our outdoor furniture was torn and tire marks embedded in it, and the list goes on. I assumed the moving company would be covered for liability, but NO !! I would guesstimate damages over $1,000. They are now claiming we didn't take out insurance which was our responsibility so they are not responsible. They offered us $40 for damages. It's covered under your home insurance if you want to pay the $500 deductible ! ! Alliance Van Lines... a f**king joke ! ! Save your money and your belongings and find another moving company ! ! !

Run as fast as you can away from this company. July 28 I got a quote for a move from Windsor to Edmonton for $2160 with a pick up date Aug 28. I thought the quote was low and asked if I could be present when the truck was weighted. Answer was no. Aug. 10 move went up to $2730, then increased again to $7001. I submitted practically identical itemized list, but for some reason, they could not comprehend that I had 10 x 10 locker full of boxes and a three bedroom home partially furnished. They were given a list of the contents in the locker and house. Then they change my pick-up to Aug. 31. They were well aware my closing date was Aug. 30. Aug. 30,one day before the move I’m sent another quote of $11,155. They provided me with an itemized list which included things that I don’t even own. I don’t know how a quote goes from $2160 to $11,555. They have a policy even if your weight is under the quote, you pay the quote. The finally of this nightmare I had to phone for a time for pick and was told between 3 - 7. 6:30 pm that day they phone and cancelled stating the earliest they can be there is Sept. 2. They just left me in this mess esp. when I should have been out Aug.28. I don’t know how this company remains open.