Our beautiful 11 month old pup was hit by a car and we rushed him to Alta Vista praying for a miracle. We got our miracle and so much more! Beautiful Benny spent 6 days in ICU. Not only did the team of caregivers provide him with outstanding medical care, they also looked after his devastated parents! These amazing people know exactly what they are doing. They communicate perfectly with each other (no easy task given the huge staff and number of pets they care for) and also with the pet owners. I never once had to retell the horrific story of what happened and I never had to answer the same question. I barely had any questions at all since we were kept so well informed of his progress. We were treated with such compassion and patience as we tried to understand, process and make the best decisions possible. This is the place to go when you have a real pet emergency! Just a note of advice to help the real emergencies get the care they need. We spent a lot of time in this hospital during Benny’s recovery and we saw a lot of ridiculous people taking up valuable time and resources over non-emergencies. Use your regular vet if your cat threw up twice in the last 2 hours or use your regular vet when your dog seems “different”and won’t eat a treat (in this case the pet was visiting a new home for the Christmas holidays…Do you think maybe that had something to do with it???). It was unbearable listening to this total nonsense using up resources that really should have been spent on the 3 dogs hit by cars fighting for their lives in ICU. (Species changed for confidentiality … lol) Don’t be selfish. Let these amazing people help the real emergencies! Thank you with all our hearts for saving the life of our family member! Thanks to all of you, Benny celebrated his first Christmas and he will soon be celebrating his first birthday!