116 Albert Street, Suite 300, Ottawa, ON K1P 5G3
Canadian Premium Van Lines, Ottawa, ON
11 Avis
Heures d'ouverture
Fermé maintenant, Ouvre dans 9 heures
| dimanche | Fermé |
| lundi | 09 h 00 - 18 h 00 |
| mardi | 09 h 00 - 18 h 00 |
| mercredi | 09 h 00 - 18 h 00 |
| jeudi | 09 h 00 - 18 h 00 |
| vendredi | 09 h 00 - 18 h 00 |
| samedi | 09 h 00 - 16 h 00 |
mise à jour le 19 avr. 2022 par Maya Hoffman
Heures d'ouverture
Fermé maintenant, Ouvre dans 9 heures
| dimanche | Fermé |
| lundi | 09 h 00 - 18 h 00 |
| mardi | 09 h 00 - 18 h 00 |
| mercredi | 09 h 00 - 18 h 00 |
| jeudi | 09 h 00 - 18 h 00 |
| vendredi | 09 h 00 - 18 h 00 |
| samedi | 09 h 00 - 16 h 00 |
Avis
mike campol, 19 juillet 2024
They just moved us from BC to Ontario.
Charged us additional 1500 in warehouse fees. Refused to provide scale info. Refused to move items into the rooms they were labeled for, even after paying additional for stair fees. Half of our belongings were damaged. Customer service through this was awful.
Canadian Premium Van Lines Entreprise
Greg Panera, 12 février 2024
Great Service from these folks! We moved from Swift Current, SK to Richmond, BC and had a great experience! The crew had performed packing services and full move. We had a very expensive cabinet that was very dear to our heart. They had packed it so good and the item arrived without a scratch. Great service from this company. I would definitely recommend them.
Jessica Slayman, il y a 2 ans
I was very nervous about using a mover for my long-distance move. I am a single your woman who was relocating after a messy relationship in Alberta. Had moved there about a year ago and had to find out the hard way that I needed to head back home. My parents live in Aurora and I wanted to be closer to them. I was very satisfied with the quick response from CP Van Lines. The sales reps were always very quick to respond and had explained everything before I went ahead. We had sent a list of all the items to be moved and Nicole was quick enough to respond so that I could be out of my old place and on may way back home within a week. My stuff was picked up, they sent me the total invoice and gave me time to come up with the funds while the shipment was on the way. Great help from the staff. I would not hesitate to recommend them.
Janie Bastien, il y a 3 ans
Many thanks to this great company. We moved from Prince Albert (Saskatchewan) to Burnaby (British Columbia) in May of 2022. We had an amazing experience. From the staff at the pick up location to delivery crew – they were all great. Young folks who worked hard and never complained. The pick up location was a very long driveway by the driver managed to get in. It was a rainy day and the crew did wrap all of our fabric item which was great. Had the items stored for a few months and we finally were able to find our dream house and have the delivery on September 22. Booking the delivery was easy and with a few days notice the delivery was reserved and we were able to accept and settle in. Took me sometime to get around to write this review. We worked mainly with Nicole but the rest of the team and dispatch guys were great to deal with as well. We had packed our own boxes (saved us a bit on the cost of the move) but the rest of the items the crew packed. I am happy to report that aside from some minor scratches and some boxes that were misdelivered to the wrong room we had a good move.
Tarun Kumar, il y a 3 ans
Fantastic service from these folks. We just had a move performed from Whistler in BC to Nepean in Ontario. We had many moves before and had goods ones as well so we knew what to expect. Great service and very responsive staff which is what attracted me in the first place.
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Description
Whether you are moving within your home province, or cross-country, trust your worldly possessions to one of the most established and reliable van lines in Canada. Canadian Premium Van Lines has been servicing North America for years and offering a positive experience to every one of our clients.
Description de l'entreprise
For many years, Canadian Premium Van Lines has been helping clients move around the globe. Our expert team members have provided logistics solutions, storage solutions and a dedicated customer service approach.
OUR PROMISE TO YOU
We promise you, our customer to make your move as easy as possible. With a combination of the right expertise, state-of-the-art fleet of trucks, and storage solutions – we keep people and things moving.
Catégories et mots-clés
- Moving
- Storage
- Movers
- Packaging
- Packaging Services
- Moving & Storage Service
Localités servies
- British Columbia
- Alberta
- Saskatchewan
- Manitoba
- Ontario
- Quebec
- New Brunswick
- Nova Scotia
- Pei
- Newfoundland
Langues étrangères parlées
- english
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Dear Mike, we thank you for your feedback and your recent relocation with Canadian Premium VL. We understand that not everyone is happy with every step of the process and we value and appreciate your opinion and feedback. However, we do want to clear and address things. In your review you did not mentioned that you added substantially more inventory to the items that you shipped. An additional 72 items were added to the items that were picked up. Those items were furniture items, boxes, bins and other heavy items. You did not mention this in your recent review that those items you did add and did not want to be charged for moving those items. However, we do confirm that if additional items are added and your weight is within the applicable minimum weight charges, a handling fee would apply. Furthermore, we did look into your billing and you were not charged anywhere near $1500.00 for the additional inventory despite almost doubling your inventory. You were charged much less and an additional substantial discount was offered which you accepted and confirmed. To address your comment about delivery - this was also not true. We did not refuse to deliver your goods. We actually called you this week and asked you if we can deliver the goods as early as June 4th, but you requested a later date as your floors were being finished. We picked up the goods in BC on May 25th and we were ready to deliver the shipment as early as June 4th, 2024. However, you asked for a few days storage and as per your request, your goods are scheduled to be delivered for June 7th, 2024. In conclusion, CP Van Lines takes customer satisfaction very seriously and we understand that not everyone is happy with the service they receive. However, our fine print is not a fine print. We clearly outlined to you that the quote was always based on the inventory that you presented to us before booking the move and that by adding additional items to the shipment may result in additional fees as those items require more space and labour to be moved. We take great pride in ensuring that all of our clients are well aware of the terms and conditions prior to the move taking place to ensure that there are no unpleasant suprises. We truly appreciate your feedback and we wish you all the best in your new place.