Purchased a very expensive 18K ring, Ruby w/ Diamonds for my Wife's 50th BDay. They promised to have it ready the day before her BDay at the absolute latest. Now it is 6 days late. I have gotten nothing except "I'm sorry about that". 7 unanswered calls in two weeks, 4 store visits with promises to have the General Manager call me the next day. NOTHING. Do not waste your time even walking past this store. I have never been treated like this. I am so very glad that I purchased my Oris elsewhere! Did I mention that we still have not receive the ring?