I had a tremendous challenges during the renovation of my basement washroom and the only solution looked like an expensive demolition of the floors to adjust the drainage pipes. Instead, the company researched options for a unique toilet which would fit my space and provide the pressure needed to overcome my drainage issues. Their extra time and effort to find a solution for my specific circumstance has worked fantastic...and saved me a lot of money. This one experience has made me a Roto Rooter customer for life ...I had them out last night to clean a shower drain and the service was as good as my last experience. Anytime a company treats my money the way they would their own they deserve 5 out of 5 stars!