Such a huge run around and disappointment in dealing with these guys. Shipped an Amazon.ca parcel Dec 11 for Prime 2 day to the exact same PEI address as I used last year. This year they somehow could not find the address. They never contacted me or the destination phone number. No email, no contact to Amazon either. Finally called and spoke to 3 people to clarify address over Dec 20-24. Promises, promises then the dark hole of no response. A little girl didn't get her Christmas present due to Purolator, and I spent quite a bit of time chasing them. I feel the employees are just going through the motions and do not care. I reported them to Amazon and they will not use them for my future shipments. I am still waiting.... Here is the shipment/case number BVG002632590 11024822. I will update this if I get anywhere remotely close to a positive closure.