For the Pharmacist in Charge, Gloucester Pharmacy Loblaw’s Ottawa For some months, the lady who calls customers about prescriptions and deliveries, begins he call with, “Is this Susan?” I reply, “Which Susan do you want?
Only then does the employee ask with the customer full name, which is on the prescription in front of her. Please ask all employees to address customers by full name or Ms. or Mr. Use of first names seems condescending, dismissive and discourteous. All the lady employees with Asian accents are consistently cheerful and polite. The first name only woman speaks with a Canadian accent. Thank you in advance. Mrs. Canuk