I've only had them check my Russian blue cat once, and if I'm a regular customer, I would have given them a five star rating. Dr. Kent and Lia were very professional and sweet in handling my cat, Toby, and they really know how to handle and talk to their customers. I had them mend a profusely bleeding nail, which Toby may have had through his daily excursions into the outside world. As of now, the cat is on his way to a full recovery, and I'll definitely come back to Properties Animal Clinic if needed.