BE CAREFUL We are Travel Agency and we hired a charter bus for my clients from 10/09 to 10/13. First 02 days the bus service was OK but the nightmare came when we have long road trip from Toronto to Ottawa, they should arrange a better bus for long schedule but they did not. Our bus was so terrible, it was so bumpy, hard seat and old bus. Our tour guide whom took clients to Canada for almost 20 years said that this was the most terrible services they had in their life. We asked Christine to change the bus for our clients but she refused, finally we had to pay our own pocket to hire another bus for them in the rest of 02 days. Do you think you want to use the company that did not commit with services that promise? and they also did not take any responsibility for their quality of bus. It is really a cheated service, I do not recommend using that bad and cheated service from this company. Here is my photos then you can imagine of what I said, Photo number 1 is from them and the rest was taken by our tour guide. Their photos and their actual services is so much different. STAY AWAY FROM THEM.