Worst local business ever! I requested to rent chair covers for a wedding and then realized I did not need them. I phoned within 4 hours to cancel my booking (there is no way in 4 hours they would lose out on other customers) they sited staff time as the reason they will still be charging a deposit. I run a small business that requires us to provide quotes to clients. We do not charge for this service as it is the cost of doing business. you would be paying staff hours to staff your front entrance whether or not they completed paperwork. Don't rent your wedding items buy them online or support other rental companies that have compassion and understanding to a situation. Pure greed to not allow for a cancellation. Also the contract said I was able to change my order within three days however their contract contradicts itself if you read it further and does not allow for these changes without a 30% charge. I am now paying over $50 for nothing. I have never been so unsatisfied with a local business. I make a point of only supporting local businesses and have done so in every aspect of my wedding however I will be looking to rental companies in other towns for future needs. I highly recommend not dealing with this company.