Just before Easter my electric wheelchair stop working and I called Farr Mobility and Jason came right away and went back to shop to bring a tester to try it, still wasn't fix so Jason had another idea and between Jason and Dave they got me all fix up for the weekend. I like it that Jason came right away and they are compasionate as to how important it is when your device isn't working right. I'll recommend FARR MOBILITY to everyone. They do care about the individual. That's a FACT. Bonnie Quesnel