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Sell Off Vacations is the most awful organization for customer service. I make about two to three trips every year. I made the biggest mistake of life as I did my recent bookings through this company. The agent misrepresented the service that I was arranging plus the customer service would not perform a thing to assist. Actually nothing is done from their side for the customers when there's an issue. They simply wish to stockpile the money and leave behind you trapped. I've had my lesson and I'm not gonna book with them in the near future. Speaking to the Customer Service Dept. along with the so labeled Manager of Customer Service was a big let down, offering no assistance. The company isn't reliable at all. For the last few years I've been implementing www.theholidayhotels.com and receiving good quality outcome.