Verti-Store, Dorval, QC

It actually happened to me to go there before reading those reviews. And I am very happy for that because I got an amazing service from them! I'm glad I went there! Good price also! I personally had a great experience and I highly recommend Verti Store ;)

I'm very sorry not to have read the other reviews before going into Verti Store ( West Island) . I have purchase blinds for two windows, doing the measure myself . When the person who came to installed them realized that they were shorter than it should be. Instead of been for at least 49 inch in length , they were of 46 inch ( the height of the window exactly ). I called immediately the store to explain the problem and the sales person ????? responded me right away that I have signed already the order and to fix this, I should pay for a new ones. Great service ! immediately she decided that the fault was only mine and she pointed out that had a large experience in this field ! Well , I don't think so , she never asked , how short were , never offer to see what it can be done .....to me sounded that she was already trying to defend herself .... but as I read here in other review , is not the first time that this store have problem with the orders sizes. Seems that all this year didn't serve her to much to learn how to dealt with customer . I gave her the sizes and it was up to her to figure out the length of the blinds ( she was the one with the long experience ). Of course I signed the order; I made the mistake of trusting her. The worst part if that I went to a place like Verti store because I thought that even if I paid much more for the same product that in many other locations have a minor price, I was paying for a serious company. At this point , I believe that any one of the other company that sells blinds in the same area , probably have not only better prices but also more competent personal , with policy that are to assist customer . Is unreal to think that she was fast to mention that I signed and that was it , never mentioned to installed them first and after will see what to do or how to assist me . Becareful if you got this store , as I read other review .... this is not the only case , where they have made a mistake and didn't care about it .

I just paid approximately $6,000.00 for draperies, etc for my windows at my home. First of all the promise date of finishing was delayed. But that I could understand as it was Christmas time. But my beef is that for every room there was something. My husband & I had gone into the store with our window measurements frame to frame to floor. Now I had been an interior decorator myself, so I do know how to measure. After explaining what I wanted done per window and having given them the exact measurements of the 3 windows in the dining room, the patio doors in our kitchen, and the window in our family room, (and again the measurements were frame to frame to floor assuming that they would adjust for the appropriate finished fabric widths) when we got everything home and started to install, that is when we noticed all the mistakes. For the patio doors that was a valance going up there with Velcro onto a wood frame rod. The brackets that they included were not long enough (so my husband had to find brackets to use), plus the wood rod itself was not quite long enough (but we improvised and made it work). For the window in our family room, I had 3 drapery panels made up on a decorative rod with the matching fabric tie backs. Now the end tiebacks of course could be put onto hooks into the wall, but the middle tieback should have had a Velcro fastener as it is impossible to put a hook into a window (again had to improvise). And then came the dining room and sheers. First of all I wanted the sheers to be installed on rods just outside the frame so therefore the draperies should have been made wide enough to cover them. Well we got the sheers installed and when we were going to install the draperies when we discovered that they were not wide enough to cover. That is when I phoned the so-called 'designer' to see what they were going to do about it. Well nothing! As apparently this store does not know that fabric width should be wider then the actual measured width for it to look good. Plus the draperies were pinch pleat draperies onto decorative rods & hooks were to be used to install them. Well that would have been okay if the proper rings were supplied, but again the rings were not the right ones either (and again improvising had to be done). Now we had to reinstall the sheers so that they went onto our window frames & that was the only way that the draperies covered them. Plus one of my tie back tassels had some bead work missing. I daresay that after spending that kind of money and the fact that they are supposed professionals and should know what they are doing, well I would not recommend them for doing draperies. Blinds, no problems as they did our blinds as per our specifications and measurements. Also too (and I am still waiting for the promised breakdown) their invoicing of the draperies is very ambiguous. Like there is no real way of identifying what the actual charges are for. Fabric no number nothing, just the total amount paid. Sewing charges, well there is no identification as to what window and what the charge was. For me I believe that I was overcharged for the fabrics but of course the 'designer' could not tell me which charge was for what. All she assured me was that everything was there and that it 'was perfect'. I do not believe so.

BUYER BEWARE! An absolutely horrible experience and out $318!!!. In June 2014, I ordered a set of blinds for my father's apartment. I showed the agent the hand-written visual dimensions (AND picture of the room) for 2 sets of windows to be dressed - basically (and clearly) 3 ft long by 8 ft wide. He quoted me $316.18... When I picked up the blinds they were 8 ft long by 3 ft wide!!! … to boot, I was told this was my fault because these were the measurements he was given (not the measurements he viewed/understood/consulted the color scheme on or erroneously entered in the system). The Store Manager said he'd look into it and call me the next day .. a week later, the agent calls back (not even the store manager) indicating it would cost me an additional $104 because the quote HE originally gave me was also wrong (because it was based on the wrong measurements HE entered in the system). I decided to cut my losses and simply go elsewhere but for you all, please take heed … DO NOT, ABSOLUTELY DO NOT EVER GO TO VERTI-STORE unless you're proactively seeking headaches. I'll never know about the quality of their products but I know it's a definite zero for customer service >:(