Purolator Shipping Centre, Anjou, QC

I dont even know where to start when it comes to my experience with Purolator right now. I went to pick up my package and they said someone already picked it up to which I replied its impossible because I am the only one living where I live. The employee or the manager didn't seem to care about anything. I asked if there's other packages at my adress since it's a building but I have a specific apartment number. They didn't even verify and said to go make a police report. While I was waiting in line I WITNESSED THEM GIVE ANOTHER PACKAGE TO THE WRONG RECEIVER BUT THANKFULLY THE RIGHTFUL OWNER WAS ACTUALLY BEHIND HIM IN LINE AND RECOGNIZED THE PACKAGE. I contacted Purolator and they didn't even care to look further and gave me the same answer the depot did. My package is worth a lot of money and not 1 person wants to admit that Purolator might have actually messed up on this one and gave my package to someone with a different apartment or didn't verify the names or ID properly. I will escalate this as high as I can because I refuse to let them make me think I'm crazy and that "someone I know" must have picked up my package. Absolutely the worse service and depot to go to. I am disgusting by the lack of customer service in person and phone.