Princess Auto Transport, Calgary, AB

DO NOT PATRONIZE!!- In all my years as a consumer, I have never had the displeasure of dealing with a business like this. If I could give this business -0 stars I would . As a consumer who values fair treatment and integrity in business transactions, I will recount my abysmal experience with the owner and her Kangaroo transportation business. In what can only be described as a masterclass in customer disregard and outright fraud. Princess Auto Transport has managed to set a new low in customer service standards. On December 11th 2023 I contacted Princess Auto Transport via phone to move my vehicle from a dealership in Vancouver to Calgary, the owner sounded nice, cordial and sincere as I explained to her that I needed my vehicle transported ASAP since it has been sitting at the dealer lot for almost 2 weeks since purchase. I filled out a booking form which at that point I should have seen the huuugeeee redflag that she only accepts email money transfer and NOT credit cards. Big mistake on my part I still proceeded with the booking for $550 plus GST. She assured me my vehicle would be picked up by her people anytime between December 14th and 17th I asked her to call my sales consultant at the dealership to verify the ETA for pick up. Those days came and went and no one showed up to pick-up my vehicle. On December 18th I contacted her and told her that since my car wasn’t picked up I would simply fly to Vancouver and drive the car back myself. and needed my refund. Little did I know, attempting to secure a refund would thrust me into a Kafkaesque nightmare of indifference and apathy. She promised to refund my money by December 19th that day came and went no refund. Then she promised to give my money back on December 22nd because her accounting team was working on it. Clearly, I became impatient because I knew I was being given the “run around." I will try to post email screen shots of my communication with her. It is astonishing how quickly she abandoned any pretense of accountability and became RUDE! opting instead to blame me for prematurely sending the $550+GST payment since her booking form does not specify customers to pay upfront and only pay after pick-up. Today is February 11th 2024 two months have passed, and she ignored my request and bluntly refused to refund my money WITHOUT rendering any service. I have reported her business to The BBB and Alberta consumer investigation unit and forwarded my complaints to the Calgary Police, till this day she continues to ignore and has not responded to their inquiries. I will spend every waking moment of my day fighting this blatant consumer thievery, to get my refund back, even if it means I have to spend twice the money in legal fees, just to ensure she never does this to anyone else ever again.

Just transported my Ford GT. I asked them to be extra careful. They did amazing. Thank you guys, you have a great team!

Never have I worked with a better car transportation company. They were responsive, honest and most importantly priced competitively. Rest assured that your car will be moved for a fair price and good care.

I recently used these guys and a had a great experience. Lili was great to work with and I am happy to say I am very satisfied customer.

These guys are lying unprofessional unorganized people. There were supposed to ship on April 26th, and deliver on May 4th-6th. They said they ship a truck almost everyday. Turns out they planned to ship car on April 30th, which means that I had to suffer about $2000 of my income to accommodate their timelines, and on the other side, they would have delivered in May 10th- May 12th if that (Can't even believe them at that point), which means that now I had to rent a car on the other for another $1200 until my car arrives. So, they cost me grief and financial costs of $1200, just not to do the job. I cancelled and went with another provider. Worst experience! Do not trust these people. They lie all over the place, they do not provide any information in email because they don't want to have any evidence, and in the call, they just lie as much as they want. Have a call recorder app if you want to call these guys. When I find the time, I will take them to small court for them damaging me financially, time-wise, and emotionally.