Battle River Transit Mix, Wainwright, AB

Unfortunately, this is totally out of context. Rosemary came into our construction yard one day and our staff helped her to fill 5 gallon pails with rock for her garden. We are a cement plant and there are large trucks coming in and out of our yard on a steady bases. We do not normally allow people to go to our 12 foot high gravel piles and shovel gravel into their own pails. It is a safety issue, and we do not want to shoulder the liability. As said the week prior Rosemary got one heck of a deal, $10 plus tax for gravel for her garden. Normally this would have cost much more at the local Canadian Tire store.(Funny how we didn’t get a positive review for that transaction.) It was such a great deal that she returned to our office the following week. I am an owner and she wanted more rock for her garden. Note again this is not our normal course of business. We load large gravel trucks with rock with a loader. I informed her of this and she said she would go to the pile and shovel it her self. (Rosemary is not a young woman). We have trucks and loaders in and out of our yard ion a continuos basis, I said that that was not an option. I called in someone to help her and she said this is silly. She then informed me she only had two five gallon pails and would be returning 4 more times during the day. This would require someone to leave the work they were doing to help her. Management was notified and Rosemary was told we would no longer be providing this service. Thank you Rosemary for making us aware of this safety hazard. Going forward we now will be requiring all customers to have a minimum load unless prior arrangements have been made.