Jewellers Retail à Winnipeg, MB - page 7

I recently replaced a battery for a Seiko watch at Swift Quartz in St. Vital Centre. The customer presently being served told me she just paid $18.00 dollars for her battery. When my watch was inspected, I was told it required a new battery. I gave the okay after knowing what the previous customer paid, not asking or being told the cost. I paid and went home and then realized I was charged $39.20 This frustrated me because I felt I was over charged. I had the batteries replaced twice at the Bay and never paid anything near $39.20. I phoned a competitor jeweler and was quoted $15.00. I also phoned Swift Quartz at the Sterling Lyon location and was quoted $24.95. I returned next day to Swift Quartz to review the charges but was never told the charges were out of line. I explained and went over the outcome of my research. The employee phoned his manager and gave me six more months on my battery warranty. I told the employee I was dissatisfied. I was then told that the manager would be phoning me the next day. The manager did phone next day but did not offer anything new. I never received a satisfactory explanation for the cost and felt undervalued as a customer. This customer experience for me was lacking transparency and communication.