Avis sur Canada's Leading Van Lines

Absolutely the worst experience ever! DO NOT USE. We moved from Calgary to Newmarket and they gave us what seemed to be a reasonable quote. Not at the bottom but not top. They showed up on time and the three men that packed were very nice and estimated that it wasn’t even 7000lbs. So right before they deliver we get a call saying that they reweighed and it’s actually 9500lbs. Their was NO WAY we had that much stuff. They held our belongings hostage for an extra $1500 before delivery. Then when they start bringing stuff in they bring in my king upholstered bed completely destroyed. (I start crying at this point). In come leather bar stools ripped up, dining table with gauges. They drop the wedding china in heavy china boxes with a thud on the floor and smash it. Oh! I forgot to mention that they refused to take the boxes to any rooms in the new home. Just leave them all on the main floor. Apparently we didn’t pay extra for this. (We were never told about this) and paid a whopping hell of a lot of money? The legs on our couch mysteriously were lost and they are not normal ones that cannot easily be replaced. They need to be custom made and stained or we need to buy a new couch. And we got two boxes from someone else’s move that are clearly marked. Despite us telling them many times they don’t care to pick them up. Finally after four months we heard about our claim and they decided that we owe them money for the deductible of making the claim. But they will give us $40. Check out the BBB to get a true sense of this company before you commit.

We booked with Ivy @ Canadas Leading Van Lines for my grandmother’s move last minute after another company cancelled on us with no notice. The move was from London to montreal (Quebec) They were friendly, professional, and very efficient! They sent three movers and they did an amazing job. They took exceptional care of her breakables and completed the job far faster than we could have anticipated! I was so stressed when the other mover cancelled on us (I won’t mention the name here), but I was truly impressed at how Ivy came on board and returned all of our panicked calls and helped us. We called on a Tuesday (after we found out the other company overbooked) and the movers/truck was here on Thursday @ 10:30 am. Many thanks guys! PS. Our movers were John and Isik (young fellas with great energy). Thanks a million!

It was great to work with Canadas Leading. We had to move from Winnipeg to Toronto. This was a very long distance relocation project for us. From the first phone call to the entire delivery we dealt with experts in the moving industry. I didn't have to worry about my belongings. I knew CLVL was taking care of everything. I just had to pack my boxes and waited till movers arrive. The office staff were very helpful in answering all my questions and they even helped me budget my move with providing me with one of their estimate forms to fill out in advance. Once I filled this out I was able to budget for my move and the balance was almost exactly the same to the quote they gave me. The movers loaded my 2 bedroom house, we had a lot of furniture, and they worked with extra care. The estimated moving time was 7-12 days. On the delivery day we received a phone call with notification, and our belongings were delivered successfully. My wife dealt with the movers herself, I couldn't be there to help her. Canadas Leading Van Lines did everything beyond our expectations, my wife didn't even touch a single box! We thank this company for the high quality service and a great job!

The delivery gentlemen were very polite and positive. They didn’t need prompting to take off their shoes, and ensured that they did not bump any walls/furniture to bring in our delivery. They asked if they could bring it right into the room for setup. And removed any garbage that came from wrapping the furniture. Great job. Very professional.

This is the second time I've used Canadas Leading VL and I won't use any other company. They are professional and efficient. I moved from a 2 bedroom house into a 2 bedroom house, which included moving a piano. The movers were punctual (showed up early), and the move took less time than was estimated. The 3 movers made a stressful process run smoothly, and were pleasant and hard working. All of our stuff was well taken care of. Ivy, who coordinated the move, and Marcus, the supervisor, who came to supervise did an amazing job. I would definitely recommend this company to anyone.

The Movers were punctual, polite and very efficient. I was very pleased with the service of this company, the movers and staff at the office. Thanks very much for such a great, smooth, stress-free moving experience.

This is not our first time using Canada’s Leading Van Lines. My family moved years back with this Van Line from Winnipeg to Vancouver as a part of a job relocation. At that time it was paid by the employer. We were very happy at that time. We decided to contact them this time again, as we had a good experience. When we reached out to them, they were very thorough and took the time to get all of the information for our move. The sales person took the time to review what we will be moving and offer a quote based on that. She didn’t rush and always responded to every question. Initial communication was amazing and the company is very responsive. We had a full packing service done as we I have twin girls who are 8 months old. They crew that came in were very good and took the time to ask everything and check before packing. We moved from Vancouver to Montreal. When we arrived to Montreal the house that we purchased fell through and the entire deal fell through. We were left without anything and without our belongings. Leading VL offered us to deliver the important stuff that we needed at the time as we were in a temporary rental until we found something new. We came by to pick what we needed and they delivered it the next day. Great service. The warehouse facility was clean and the crew there were very accommodating. Warehouse manager was with me to help me unpack and move things around\, which was great. I was very happy with the service! Quote was right on, storage rates were great and they even included the delivery to our new place with the original quote.

Canadas Leading Van Lines was a great choice. I highly recommend them to anyone who has a long distance move and is uneasy about strangers taking their belongings. I read many reviews before going with CND Leading and I am so glad I did my homework. The bottom line that customers should remember is CUSTOMER SERVICE, and they have been more than amazing. Staff at the office are VERY responsive by phone or email. My move didn’t even go over 10% the estimated weight. They were great at providing an accurate quote/estimate so that I could budget. They didn’t lowball my move and the sales rep took the time to good through each and every item that we were moving. That was the best part. Having had a bad experience before where I was charged so much MORE than what was quoted, I was very careful this time by providing them with an accurate list and making sure I knew that I would be paying. The final cost was the quote, additional wardrobe boxes purchased and taxes. The actual movers were awesome! Though they arrived late on pick-up they were fast yet careful with everything. They even wrapped paintings that were not boxed. The delivery movers were great too. They were friendly, funny and very polite. I am very pleased with how everything turned out. Great company! It seems that rarely people take the time to write a good review, so I promised I would do it as they deserved it.

Recently I needed to move my elderly father. He chose to return to his parent’s house at Laval. Was a tight decision to hear for me. We hired Canada’s Leading VL and got even more than could possibly expected. We've had an individual approach. They informed us of every step and took the time to explain everything and put everything in writing. They had us fill out a list of the inventory that we wanted moved and make sure that we were ok with the final quote. Great approach. We have moved many times in the past and it was always a negative experience due to the shock of the final bill. This time we were charged what we were quoted, plus my dad got a seniors discount at the end. Great move!