ZR Home Solutions, Winnipeg, MB

This company is dishonest and unorganized. They held my home hostage for 7.5 months on what they told us would be a 3 month project. Near the end, they stopped giving us a completion date and then essentially stopped showing up to work. They didn't finish the job as we had to fire them as they refused to respond to our questions about what was happening and when they would be there. At the end, there were 4 days in a row where no one was working at our house but we were told: tomorrow, we will be there. Well 'tomorrow' never came, simply more lies. We were apparently waiting on a countertop. A new slab? A delay? We don't really know as they never have a clear answer for their shortcomings. They do not provide a contract, simply a loosely worded quote. They don't have a good grasp on what is going on as sometimes you deal with Zac, sometimes you deal with Connie but regardless of who you deal with, it's never a straightforward answer. We were also asked by Zac on multiple occasions if we hated him or if we were mad at him for all the delays. He wouldn't even give a reason for the delays, just asked if we hated him.... Like it's our job to make you feel better for the awful way you run a business. I would not recommend working with this company at all. If you choose to, do so with caution and make sure EVERYTHING is in writing as they will try to go back on things.