Wave Wellness Retreat, Tillsonburg, ON

I have been going to wave wellness since they opened so like 6 years, I enjoy going, usually go for my me time, every couple months but they have had many changes and recently booked a service in which I had to cancel which I notified them about 24 hours in advance on a day they were not open on the Monday leaving a message that I wanted to rebook, Although being closed Sunday and Monday it's hard to contact them directly to cancel, so when I booked you have to put 50% down and there is a 48 hour cancellation fee, understandable but they kept my 50% deposit of my service even though I cancelled contacted them when they were not open! Just so everyone know it has to be 48 hours!!! Not a happy customer, and when I called to talk about this they took no exceptions, didn't care about how I had been a customer of theirs for a long time, had just spent 200$ on services the week before, and I have a $200 gift card yet to spend at their Nordic spa and were fine with the fact that I would take my service elsewhere! Just in it for the money not to please customers!