vBike Canada, Electric Bikes, Concord, ON

Amazing bike and amazing service. Bought my ebike in 2021and been using my vBike for food deliveries and I am so happy with my purchase. Also the fact that they are local makes it much easier to get support when needed. Have already recommended this bike to many of my friends.

I purchased my electric bike from vBike over a year ago. I have had a great interaction and experience with the owners and the customer service has been quite amazing. I have been able to get help/ assistance with my questions quite rapidly anytime needed. I have used it for over 300,400kms since I bike around quite often throughout the year. The battery life is still amazing and the bike performs as good as new! Highly recommend

Despite a fantastic first impression and experience with the purchase and delivery of the bike, I'm having a poor experience. 2000km, or about 60 days worth of me riding for about 45 minutes worth has resulted in creaking pedals, squealing brakes, screeching when I turn the handles, and both handle bar wraps have had the stitching come undone. Bike is about 9 months old now, was parked for the winter, and I'm in a position where I need to pay $65 for pick up/delivery of my bike for service, and not only is there going to be a charge to tune/repair this all up, I won't know what it is until after they have the bike and come up with a quote. Have never purchased a bike before without first tune up included when buying from a local/small type shop. I can pay slightly more than vbikes taxi fee to have someone come do an onsite tune up and never be without my bike. Communication is pretty terrible when the owner is the one answering emails. Asked him to schedule a pick up if he could guarantee no extra charges, or at least tell me what the charges could possibly be in advance. Next thing I saw in my email was an invoice for pick up, figured I had my answer and paid the invoice. Once I confirmed pickup/drop off invoice was paid, Vahid advised he couldn't tell me about costs until after they had the bike. WTF!!?? Ended up cancelling the bike pick up, and now have to choose between a at least a dozen services that have mobile repair/tune up shops and will fix everything up for less than $125 and no days lost to the bike being in the shop. Kind of makes Vbike look like a joke in terms of after sales service. Suggest looking at other options with higher quality product/craftsmanship and better service options with people who stand behind their product. I'm glad I don't leave reviews right after I receive an item, this would have been 5 stars within the first couple weeks of owning the bike. I hope you take into consideration that other reviews may only be based on early impressions.