The National Capital Region YMCA-YWCA Y Housing - Shenkman Residence at the Taggart Family YMCA, Ottawa, ON

So I'm writing a review on the family shelter part of the Ottawa Tagart YMCA. My fiance, I and our 11 month old daughter are and have been staying here through the family shelter for almost 2 months now. We have NEVER in our lives been treated with such disgusting treatment as we are being treated here. I know theres a big problem in the world right now with racism and with people of color being treated unfairly, but my family has been 100% targeted by the staff here along with by most of the other families on the family floor that we have been placed on, because of us NOT being people of color. Our baby has been repeatedly woken from sleep every chance the neighbours get. And the staff do NOTHING! Grown adult parents purposely keeping our child from sleeping. And the staff does 0!! Our daughter was a preemie andlll is small for her age. Since being here, she has stopped gaining the amount of weight she should be. The stress is affecting her. We have begged staff to relocate us to another floor, and they have done nothing. Our cas worker and health nurses have requested we be moved for the benefit of our baby, and were told by staff they would try their best. Since that meeting, its been 3 weeks and still they have done nothing. The electric wires in our room are all over. Staff told our worker they'd get maintenance to fix it. Its been 3 weeks. Wires still all over. No maintenance visit. We are suppose to have a bigger room as well so our other 2 kids can visit. The staff have people with less family members in a room double the size of ours. We are constantly lied to. They say theres been no available rooms to move us. Thats a straight lie. And our other kids cant even come visit because of this. Our baby cries 24/7 because she's so over tired and isnt able to sleep here. The staff doesnt give a shit about our babies well being or her health. But the neighbours causing problems get a room change simply because its a bit bigger. Long story short, because I could go on all day ( its 12:36am and were just now getting our baby to sleep because according to the staff, we obviously have to live by the neighbours routines )... I have never seen such disrespect towards an innocent babys well being and health from not only staff, but staff at a FAMILY shelter! We have tried all we can. And were being given no other option. We are now going to be looking into legal options. We are not letting this slide! My family is not going to be treated this way and it be gotten away with. I also have pics of how disgusting and filthy the bathrooms, kitchen and halls are on the floor were on. This place is a zoo!