THE BAY, Abbotsford, BC

I was in Seven Oaks Bay today from 11:20 to 11:50. I picked out what I wanted to purchase within 5 minutes of entering the store. It took me 20 minutes to actually pay for the merchandise. All of the cashier tills were either busy or closed. I was directed from a closed till to one with a line up. After waiting 10 minutes and the salesperson trying desparately to serve the customer at the front of the line and someone on the phone I walked over to another till and the lady there was busy with a customer on the phone. She directed me to someone in jewellery but the cashier in jewellery couldn't assist me as there were no bags large enough for my purchase. I went back to one of the lines and waited the extra 10 minutes. Perhaps the scheduling of employees needs to be adjusted. Rather than just complain I thought I'd mention it to someone who may be able to do something about it. I will still continue to shop at the Bay as I am gernerally very happy with the products and salepeople there. Thanks, Ruth