Serenity Wood Inc., Wellesley, ON

We had a balcony built for us by Serenity Wood in 2017. Now, 5 years later we are having it rebuilt properly. Improper (no) drainage, improper waterproofing, cut corners, incorrect materials, poor workmanship, and a general lack of quality finishing are now costing us thousands of dollars to remedy. We supplied high-quality, waterproof components to avoid rotting and water damage. Unfortunately, we chose Serenity Wood to build the custom structure and realized that this "builder" was in over his head as far as understanding exterior installation and weatherproofing. We are still uncovering the extent of the water damage and it is sickening to think of how much we spent with Serenity Wood, only to have to go back and spend thousands more to correct all of the problems.