Salvation Army The, Brentwood Bay, BC

I have been to the Brentwood Salvation Army Store 3 times this week to drop off goods from a house move. All excellent quality. Each time I have been there I have been told off. Once for standing inside the drop off door, once for bringing too much stuff, once for asking for my plastic bins back (they did not let me keep them if I wanted to drop the contents off). I feel the staff need to improve their interactions with donors - there are lots of other places to go with good quality second hand goods. I feel anxious about going there now. It may be a staff morale issue, but certainly it is not the place for smiles or a simple "Thank You".