RBC Insurance, Mississauga, ON

I must agree with both reviewers, MOFDC, and Cynstar, I have over 30 years of car insurance experience with various companies, and RBC is by far the worst when it comes to dealing with customer problems and issues. They exhibit a condescending attitude towards their clients, ‘I am right, you are wrong’ ‘I am big you are small’ and as Cynstar has commented, their Ombudsman does not even return our calls. Stay away from this outfit, unfair, unjust, and uncaring. Very sad that we have an organization such as this operating in Canada

Its true. The worst service i got from the claims rep. The first time i spoke with her she was very rude and gave me the impression DONT CALL ME ILL CALL YOU speech. SHe told me it could take even months to get a police report so i could be waiting a very long time.She told me NOT to expect them to cover my car rental! WTF!!! ..after leaving her 3 messages and never getting a call back I spoke to her manager and got my info from her. Unbelievable BAD customer serice

RBC Insurance is by far the worst company out there for insurance product. I can't tell you how horrible it has been to work with them over the last few weeks, specifically for their auto insurance product. When making a few minor changes to my account, their insurance rep provided me with blatantly inaccurate information which caused me to make significant changes to my account and then "pay the piper" for it a few months later and it wasn’t even my error. And the worst part of it, when I escalated the issue internally and to the RBC Insurance Ombudsman, Mr. Dominic Messina, he never even called me back. In today’s marketplace, the customer should be treated with a little respect and consideration. I’ve been an RBC client for 25 years and a RBC Insurance client for 4 and never before have I been so disgusted with an organization in my life. Truly horrible customer service has not only cost RBC Insurance my business, but also my respect. So, if you are looking for insurance product, take my advise and stay away from RBC. You'll appreciate it in the long wrong run.