Premier Homecare Services, London, ON

Premier is a Canadian company, headquartered in Markham, and has franchises across Ontario and B.C. “We were very impressed when we started looking into the company, ” Featherstone says. “They are all about providing personal service and making people feel comfortable.” That personal approach is something Featherstone and her caregivers strive to provide every day. It starts when someone expresses an interest in the service. “I come into their home and ask some important questions to help me understand how we can customize care to meet and exceed their expectations. If family is involved with the care, we invite them to attend the assessment, especially if this will provide the client a further level of comfort. I find out about what they like and dislike so we can make a good caregiver match, a man or woman, older or younger, we make sure it’s a good fit.” Once that match is made, the same caregiver comes on a regular schedule, ensuring consistency. Of course, there are times when a caregiver is sick or unavailable, and that’s when Featherstone can draw on one of her other caregivers to fill in as needed. “There is always someone here to help, ” she says. “People come to rely on us, and we consider that a real privilege.”