Pollock & Company, Winnipeg, MB

Pollock & Company was established in 1960 by Harvey I. Pollock, Q. We handle a wide variety of cases, involving many different areas of the law, including medical and professional negligence, class actions, insurance litigation, aboriginal law, family law, criminal law, real estate and corporate/commercial transactions. Pollock & Company’s service philosophy is to deliver high quality legal services in a cost-efficient manner. We use a team approach to address our clients’ legal issues. We are mindful that legal services can be costly, and we bring an approach that explores options and alternatives to resolve legal issue. We utilize legal pragmatism, decisiveness, strategic thinking, negotiating skills and a willingness to recommend reasoned risks in delivering legal services. We realize that we are in the “service” industry and will do our utmost to provide excellent service to our clients. Our objective is to provide our clients with dependable, efficient and effective legal services. Clients are the most important people in the practice — in person, by mail or by phone. Clients are not dependent on us. We are dependent on them. Clients are not an interruption of our work. They are the purpose of it. Clients do us a favour when they call. We are not doing them a favour by serving them. Clients are a part of our business. We do not treat them as outsiders. Clients are not "statistics." They are flesh-and-blood human beings with feelings and emotions like our own. Clients are not people to argue with or match wits. Nobody ever won an argument with a client. Clients are people who bring us their wants. It is our job to meet those wants. Clients are the lifeblood of our practice. Clients are deserving of the most courteous and attentive treatment we can give them. Source: Queensland (Australia) Law Society.