Orchard Grove Animal Clinic, Toronto, ON

Orchard Grove's Dr. Erica evaluated my dog on September 1, 2023. I went directly from there to an Emergency clinic. Dr. Erica sent me with a bag of my dog's urine, which she extracted. She said she was not going to test the urine and that the Emergency clinic should do the test. I paid Orchard Grove $788 for the services I received that day. On September 5th I phoned and asked for a refund for the urine extraction. The reason being, the Emergency clinic told me the urine was useless because it was contaminated as a result of the collection procedure. Orchard Grove responded with a lie. Namely, a claim that they ran their own urinalysis. I also asked for a refund of other charges because Dr. Erica made a grave misdiagnosis. She said my dog was in emergency kidney failure, due to chronic kidney disease, was not likely to recover, but if she did, would live only another 1-2 years. I looked up signs and symptoms of chronic kidney disease and remarked that my dog had never shown any of the signs or symptoms. Dr. Erica answered that it was because the disease was 'silent'. A few hours later I received an email from Orchard Grove's Director, Alex Sunarich, BSc, DVM. What follows is my reply to that email. As you will read, the email was packed with lies to create the impression that they operate a competent business. Your message contains lies.  At no time did I say your staff are only in it for the money.  The urine was not collected without needles and punctures as you described. For, the collection resulted in my bath towel being so completely bloodied that both Laura and Erica said the towel was not salvageable and had to be thrown out.  Contrary to what you wrote, your tests were not validated by the tests completed by the Emergency clinic. Subsequently, the Emergency doctors disagreed with Erica's diagnosis.  Contrary to your claim that Erica deemed Joy to be dehydrated, Erica  remarked that she was pleased to see how well hydrated Joy was. Erica rolled back and lifted Joy's lip, pointed to the gums and said, you can see she is hydrated because her gums are wet.  Contrary to what you claim, Erica made the wrong calls diagnostically. She ruled out pancreatitis and declared that Joy was in emergency kidney failure due to 'silent' chronic kidney disease. The Emergency clinic ran tests that ruled out kidney failure and confirmed pancreatitis.  You wrote that Erica 'saved Joy's life', when in fact she might have put her life at risk. Specifically, because Erica urged me to take Joy to a critical care facility that specialized in emergency kidney failure. Had I followed that advice Joy would have received the wrong treatment; the life threatening pancreatitis would have been ignored.  A courtesy discount on a misdiagnosis is meaningless.  As I informed Laura, I will be sharing my experience on internet review sites. I am especially motivated to do so after receiving your message here, so packed with lies.  Regarding the test results attached to your email. Those pages were not shown to me when I was at your clinic. Given that your email to me is so packed with lies, I suspect you created those pages today, further to my phone call and fashioned them to correlate with the tests done at the Emergency Clinic.