Nazarali Karim Dr Ear Nose & Trhoat Surg, Mississauga, ON

. Every experience I have had with the front desk has been unpleasant. My GP had booked my appointment, and I had just started school, so in September I called in to confirm the date and time of my appointment as I get my schedule a week before school starts. She proceeded to be rude and condescending on the phone saying "YOU MADE AN APPOINTMENT AND FORGOT?" to which i said..NO, my GP made the appointment a month ago, and I am calling to be sure of the time and date AS i just got my school schedule. Once that was dealt with, I called to book my surgery, surgery date was handled by another lady. She gave me a tentative booking, and asked i call back to confirm. I did, same lady picked up and confirmed that it is now an official booking. I called a third time because she advised sometimes the time changes, but the date stays. Confirmed AGAIN now with the cold condescending front desk lady. Then the day before my surgery I call in because i was not told where to show up, and if i needed to be fasted or any sort. THE cold and condescending lady picks up, freaks out "YOU DIDNT GET A PACKAGE?" i said no, i have called three times previously and the day of my booking and NOT once was there a mention of a package. She then implies it was my fault, because all patients get packages and I booked over the phone. Then she proceeds to blame me saying I did not tell them I didn't receive a package. Wait... let me understand correctly THE PATIENT should know there is a package? from where? MS. CLEO the psychic? Secondly she implied i forgot to pick mine up ALTHOUGH SHE WAS JUST MAKING ONE, when i said i didn't have one. IF i had forgotten, wouldn't they have called me to let me know i still have to pick it up? or say...THERE'S ONE HERE FOR YOU, and you haven't picked it up? NOPE. But it was my fault... I didn't let them know i didn't have a package. How does this have to do with Dr. Nazarali? Well Doctors are professionals and any one under your name should uphold your reputation. If you have a front desk that can't handle accepting their faults and not apologizing and BLAMING the patient...tell me how you create a welcome place of healing? ESPECIALLY when your appointments (the actual opportunity to get healed) are handled by the front desk?