Karn's Roofing Ltd., Hanover, ON

BE WARNED. If Karns accepts your business, you may never get your roof done. I contacted Karns in the early spring. They came out unannounced to do the estimate and said they would be by in mid-July to do the work. Mid-July came and I asked what day they’d come. They said they had some delays because of weather and that it would be mid-August before they could do the work. Mid-August came and went. Well, now it’s November and we still don’t have our roof done. They strung me along all summer and well into October before I decided to confront them with my suspicions that they weren’t planning to do my roof at all. Once I told them how I felt, they didn’t return my phone calls, emails and have basically ended all communication with me. The communication was very poor in the first place and all throughout the process we struggled with it. It’s a real testament to the character of the owner that he’s never returned my calls or emailed me to defend his point of view. Karns excuses were always weather related, but we didn’t have that much rain this summer. I heard stories about them taking on big metal roofing projects so I suspect that they blew me off to do higher paying work. I really resent the fact that they kept stringing me along so that they could do my job at their convenience. Now it’s too late to have the roof done before winter. This has to be the worst business I’ve never done business with. Since they stopped communicating with me I’ve been told about others who have had similar experiences with Karns but probably don’t know how to warn people. So here’s my warning to you- please have a backup plan if you decide to get your roof done with Karns because at some point you might need to hire someone that is honest, professional and interested in cultivating good relationships with their customers. Unfortunately, I found out the hard way.