Jomaas Pizza & Chicken, Fort McMurray, AB

I ordered a meal from the Beacon Hill location to be delivered to my hotel room on Wed. of last week. They said it would take between 20 - 30 minutes but it was almost an hour. Not a big deal but I had ordered lasagna and received spaghetti. I also requested a plastic knife and fork when I placed the order on the phone. They said that was included in all the orders they deliver to hotels. Well guess what, the knife and fork didn't come. I phoned back and complained. I told them they got the order wrong but it was late and I said I would keep the spaghetti. I did ask if they could send a fork and spoon over because the hotel I was in had no restaurant. They said they would send it over within 30 minutes. Guess what, they never came. I ended up eating the spaghetti with my fingers. I will never, ever, use, or go to any of these locations again. I also let the hotels staff know because they recommended this place. I also went out of my way to go to a few other hotels close by and share my experience with them as well. There is no excuse for getting orders wrong, bad service, and not following up with what you said you would do.