Iron and Railings International Inc, Mississauga, ON

On OCT 26, 2022, I hired Kal from Iron & Railings Intern International Inc. to install iron fences on 2 properties within 4-6 weeks given website mission statements, promising a low-maintenance, durable, premium, beautiful iron fence, provided with respectful service. A $14,500 deposit initiated the project; however, Kal's delays and negligence led to only a partial installation by JAN 31, 2023. Kal's team left without completing the job. Despite measuring multiple times, extreme actions were taken to install them (kicking, grinding, hammering), damaging galvanized/powder-coated surfaces and compromised the galvanize protection and the galvanize certificate. Reviewing the installation after via Nest doorbell video, confusion during placement was evident, leaving two panels uninstalled but was told due to "dead battery". Inspecting further, I found intentionally mismatched patterns that were inconsistent welded/galvanize/painted, indicating deliberate negligence. I found corroded/broken screws had made one panel fall completely off, with ~30 screws broken/corroded, posing safety risks for pedestrians on the adjacent sidewalk and hinges sagged, impairing gate closure. Kal avoided responsibility, directing me to his galvanize/paint companies to validate these were not serious issues; however, I confirmed with them that the recommended paint solution was unsuitable for freezing temperatures and galvanize consultations confirmed the damage compromised protection, rendering assurances void, which demonstrated negligence or deliberate misrepresentation. Numerous contract items were missed/unapproved and some items changed but the contract was not amended and on AUG 4, Kal confirmed that he had no intentions of returning, which leaves me to resolve this matter with the BBB and/or third party contractor to replace his fence and recoup damages in court. I would strongly caution anyone against hiring Iron & Railings International Inc. and Kal, be wary of the promises and resolutions that are offered to you. The quality of their work is shoddy at best, their lack of accountability is appalling and the disrespect you are treated with is consistent and totally unnecessary. Save yourself the headache and choose a much more reliable fencing company, where your money is well spent, you can get a product that will actually last you years to come and you'll truly be valued as a client.