Intelcom express, Sudbury, ON

First off, when they did deliver to my address, they sped down the driveway after we told them not to. We have dogs and kids running around. Secondly, I was getting my packages a week late. I asked the delivery person what the hold up was, when this was never an issue before. He responded that the roads are bad in the winter. It was summer when i asked him this and now its fall with 25 degree weather. Thridly, they stopped delivering all together without notice. Everyday the app said "your package is on it's way". It's been 2 weeks now. We called Intelcom. The Manager was very rude and told us that he was returning all of our packages saying that they're all damaged and that's the policy. Terrible service!! Everyone in my community are complaining. If you don't want to work, then don't take the contract!

The various delivery drivers for Intelcom from the Sudbury office delivering out to Espanola and Manitoulin have been terrific. I've had a half dozen packages or more packages delivered since COVID began and they've never failed to be courteous, on time and friendly. Last night a driver was behind schedule and it was full dark. He called for guidance as our road has no streetlights and it was really dark. I hadn't put our house lights on as I had forgotten about the delivery. He apologized for disturbing me and making me come out to meet him in the dark. I stressed MY apologies for not having better lighting available so he could do his job. Very pleased every time with every driver from the company. They are professional and very nice.