Ice Dreams Skating Academy, Thornhill, ON

I agree with the last review. Interaction with management was terrible. They are nice until they get your money. We pulled the kids out and got charged an administrative fee of $40 per child.

Hi! I just wanted to say I so impressed with the program! You guys are amazing especially Elizabeth. Thank you for taking the time with Michael to make him feel comfortable on the ice! He loves it thanks to you!

I read these reviews and decided not listen to them especially after going and checking out the session with my child and speaking to the representatives at Ice Dreams Skating Academy. We signed my child up for March Break Camp and he had a great time. Not only did he enjoy it he has improved his skating skills so much. They were right...the consistency of being on the ice really shows. The coaches were so attentive. They even help put on all the kids equipment safely before they go on the ice. We have now signed him up to continue for the spring season as well as for Summer Camp. You will hear from us once we experience the spring and summer camp. Thanks to Ice Dreams we will be enrolling our child into house league hockey which is his goal.

I just wanted to follow up n this past Sunday's skating lessons of my children. I thought this past Sunday ran really well for all 3 of my kids. I felt all the instructors were focused on all the kids in their groups and on their needs. I liked that, I believe it was the head instructor (but not sure) noticed that Chloe (my 4 year old( shouldn't have been in the pre-school class and put her with some older kids... when I originally registered Chloe she was put in the pre-school class because she was only 4 and been on the skate only once before so they told me it may be too long of a lesson for her...as it turns out she loves it and wants to stay longer. Thanks for taking my emails seriously and making some adjustments... I greatly appreciate it . Susan

We signed up our 3 year old for a winter break skating camp at the Ice Dreams Skating Academy, the program indicated it's good for toddler's first skating experience, we were a bit worried and so only signed him up for half day camps for 2 days so he can get a taste of skating, since he's always been interested in skating and hockey. The program consists 2 parts, a sporting hour (play some balls on the ground), eat snacks, and then one hour on ice. We were a bit worried if my son was going to like it since this is the first time we would drop him off for a camp but he was so excited when we got there he didn't even come back to say good bye after we sign him in. Ice session was between 11am-12pm. We got there early at 11:30 to see how he's doing, however, saw him sobbing on ice. We walked closer and saw he didn't have his snowpants on. We immediately asked the instructor why doesn't he have his snowpants on, the instructor says she doesn't know as she is not the one who dressed him. So we took him off the ice, he was only in a thin layer of pants and it was half wet from the ice, we later asked him why he was crying and he said he fell and it hurts, and then they just let him sit on cold ice in his wet pants!! Immediately we asked the supervisor what happened, why was him not in his snowpants, the first response from the supervisor was "Sometimes kids don't want to put on snowpants", even without actually trying to find out what really happened, I never had issues at school with my son not following instructions, so I express that I do not think that's the case, and she kept asking us if the snowpants was in his bag, and I said Yes because I personally packed it! Finally she said she will find out. We dressed my son, changed him into dry pants, and trying to pack up to leave, then all the kids came back to dressing room and I saw the two "teenagers" who was supposed to be responsible to dress the kids, so I confronted one of the girl why my son wasn't in his snowpants, immediate response from her was "I have so many kids to change, I told everyone they should put on their snowpants", I was shocked in her response. There were many kids, true, but there were only a few that are toddlers, most are older kids, yes, you can tell older kids they need to dress in their snowpants and they know what to do, you cannot expect a 3 year old first time skater to follow exact instructions, perhaps you should pay more attention to the youngest toddlers in the group?! It is their responsiblility to dress the kids properly for the class, and they failed to do so and trying to blame the kids?! Anyhow, we later received apologies from the supervisor, but that attitude in handling the whole situation was truly disappointing. Perhaps they are good for older kids, but definitely not toddlers. Overall I was very dissatisfied with each of people who was involved in this situation: 1. The changing staff missed putting on snowpants, but blaming the kid for it 2. the ice instructor failed to see that a toddler is crying in wet pants sitting on ice - isn't it logical sense that perhaps you should take him off the ice if you see a kid crying sitting on ice with wet pants? 3. The supervisor tries to draw conclusions even before looking into why this happened. Too bad for me, now my son is scared of the ice and refuse to even go on ice with me, I hope other people won't make the same mistake I did. I definitely won't recommend these guys due to the above reasons.