HITCH CITY, Scarborough, ON

The quality of service at this location is appalling, offensive, shameful, awful, and astounding! If there was a level of service worse than the service at this store, I would choose it over this. I am a professional consultant in retail, and I rarely ever take the time to express how disgusted I am at the service and general ethics at retail locations, mainly because I know what retailers go through and would provide constructive feedback rather than post on a public forum. However I am sorry, I've had to break my rule in this case as I feel I have a civic duty to inform the public of such dishonest and wretched operations. They do not accept refunds, do not have a warranty, and do not provide any support! While inquiring to purchase an item, the manager and ALL the staff told me "yes, we have a return policy ... and it's that when you leave the store, there is no return." They said the same thing about a warranty as well. So fine, then I proceeded to ask questions to better understand the product and how I may use it on my vehicle ... NOPE! Upon asking why a customer cannot do a return and has no warranty, they proceeded to tell me, "well, how else are we going to get a customer back into our store ... if it breaks or it's not the right product, they'll have to come back and buy from us again!"