Heritage Village Medicentre, Edmonton, AB

I have never witnessed such unprofessional, disrespectful and plain rude behavior. I took my 89 yr old mother there . We thought because it was a Medicentre that it was a walk-in. The first person we spoke to told us we should go someplace else but another staffer told her to take a seat until she could be seen. While we waiting, I witnessed a front-desk employee snapping at a patient who's appointment was an hour late. The staffer ( Grace) raised her voice and said" what makes you think you are so important? do you think you are better than everyone else and should be seen on time?" I could not believe my ears. After 2 hours I politely asked if they had any idea of wait times and was told " we don't take walk-ins". I told her we had already been told to wait to see a doctor. When mom was finally seen the doctor was rushed off his feet and spent all of 30 seconds with my mom. She left in more pain than she came in with. Avoid this place at all costs