Gloss Beauty Lounge, Port Hope, ON

Hillary Loucks doesn’t seem to understand the severity of what she did to my hair. She called it just a fluke. It’s not a fluke when your stylist is over in the other sink beside you getting her own color done. It’s not a fluke that the only time she put 3 different things on my hair for color is when she was preoccupied doing her own hair. It’s not a fluke that she thinks she doesn’t need to write down what she used on my hair. It’s irresponsible, unprofessional and I’m living with the results. My hair is still breaking off. Not only have I lost years worth of hair growth, the integrity of my hair is awful and my self confidence is at a low. I’ve lost so much hair from the damage she caused that it’s like fluff and hard to even style. I can’t color it because it’s so damaged. I’m stuck with bands of dark brown, orange brown and blonde. It’s embarrassing to have to walk around like this. I would never recommend Hillary Loucks to anyone. Ever.