Gilbert & Larkin Llp, Bracebridge, ON

I find this a very unprofessional firm. I hired this firm to get their expertise when executing an estate and filing tax returns including the final return. I expected them to know what was required, that's why I hired them. When it came to the final return they neglected to inform me that they required a true copy of the last will and testament . Instead they filed with a photocopy they had on file which resulted in the government rejecting it causing a six month delay in the closing of the matter. When I expressed my displeasure to them, there was no apology or acknowledgement of how this affected many people's lives in a negative way but rather i was met with defensiveness and curtness. I advised I was going to share my experience online and their response was to report to my employer that I used company email to complain. Who does that???? Christine Larkin does that's who. Substandard service full of mistakes and delays