Genius Shoe Repair, Oshawa, ON

Been going to this place for shoe repairs for years and have always been satisfied with the work and how quickly the work has been done. This past Tuesday I took a pair of sandals to get fixed as one of the straps on a sandal had broken. Went yesterday to pick up my sandals and the store owner told me my sister picked up my sandals! Ummm, no. I asked no one to pick up my sandals.He kept trying to convince me my sister picked up the sandals. I asked him if he had been given the half ticket with the order number on it and he said no, he didn't ask for it to compare the ticket number on the sandals. I asked him why he would give someone a pair of shoes without matching the ticket. He couldn't answer my question. He kept looking at the ticket I gave him and looking at the shelf where all the other shoes were that were repaired. I said looking at the ticket and the shelf was not going to make the shoes appear. This went on for a solid 10 min. His wife showed up at the shop and he told her what had happened. Long story short, she was trying to justify the error by saying he was 80 years old and had surgery on his head. I said I didn't care. I gave my shoes in trust to him and I wasn't leaving without the shoes or the money to replace the shoes. He had told me he only had $45 in the till. After some time his wife went into a corner of the shop and magically provided me the cash to "replace' my shoes. Very, very poor customer service. They both tried to justify what had happened and wanted me to leave without the shoes or the cash. I finally left with money that wasn't enough to replace the Birkenstocks. I will NEVER use this place again. Don't go there.