France b Pronuptia, Montréal, QC

J'avais vu une robe sur le site web de Pronuptia et la photo ne donnait qu'une vue partielle de la robe, soit le corsage. Je suis donc allée dans cette boutique, pour savoir s'ils avaient la robe en question mais non, ils ne l'avaient pas. Et on me l'a fait savoir de façon TELLEMENT EFFRONTÉE, que j'ai presque fini par m'excuser d'avoir osé penser qu'ils avaient peut-être la robe en question. J'explique que j'aurais aimé voir d'autres photos de cette robe, alors la Dame-de-pique se met à chercher n'importe quoi n'importe comment dans des catalogues de 2010, alors que je lui répète qu'il s'agit de la collection "Bohème 2012". Je trouve moi-même la robe dans l'un de ses catalogues (un catalogue 2012) mais c'est la même photo que sur le site Web, sur laquelle on ne voit que la partie entre la taille et les épaules. Je le fais remarquer à la dame, comme pour "justifier" le fait que j'aie "osé" souhaiter en voir davantage. La Dame-de-Pique affirme haut et fort que le bas de la robe est comme ceci, de telle longueur, etc. Étonnée, je lui demande si elle a vue cette robe, manifestement, elle ne l'a pas vue. Alors de façon très exagérée, j'ai remercié de tout coeur la Dame-de-Pique-Effrontée-Pas-De-Rigueur de l'aide immense qu'elle m'avait apportée. NON MAIS C'EST QUOI SON PROBLÈME ?? ELLE NE VEUT PAS VENDRE ?? Avec une pareille face bête, des manières aussi cavalières et des critiques aussi négatives sur le WEB, ça m'étonne que cette boutique tienne encore la route. Pour ma part, c'est F*you Pronuptia. MP

When I first saw my dress in France B Pronuptia, i fell in love, and paid the deposit on the spot. The service was good that first day...and that is where it ended. This boutique refused to give me any fittings on the week-end because that is when they want to focus on potential buyers, not existing clients. 1st fitting: I had to call in sick at work to make it there for the first fitting. All they really had to do was attach the spaghetti straps. I expressed concern because I had a lot of problems with the zipper. They said "Don't worry, it will be fine". Final fitting: I could not get any more time off work so i went in on the weekend but they would not allow me to try it on so I just brought it home. It turned out that they had attached the straps so tight that they were digging in my skin. I dreaded the thought of having to deal with them again so i took some sewing scissors and removed the straps myself and transformed my dress to a strapless although that is not what i had wanted. My wedding night: The dress was a success and it all went beautifully until 11pm when my zipper broke. I had to safety pin it closed for the remainder of the evening. I returned to the boutique after my honeymoon and explained to them in tears what had happened. They had the nerve to tell that it is normal because it is such a delicate zipper for such a heavy dress. ARE YOU KIDDING ME? Many millions of wedding dresses have been made without this problem. I refused to leave the boutique until they finally agreed to fix the zipper. I really wish I had been warned about this place before I went there. Once they have your deposit....you are an after-though...completely unimportant. Two years later I am still upset. Enter at your own risk.

My sister got married in October 2010 and she bought her dress at Pronuptia on St-Hubert Street in MTL. She had a great experience and the sales lady was wonderful. When I got engaged, I decided that this would be the perfect store and I would probably buy my dress there. I called to see if I needed and appointment and none was required. I got up on Saturday morning, with my sister’s, mom, mom in law, and nieces, a total of 10 people and we headed off. We paid for a 2 hour parking and headed to the store. When I walked in, the sales lady at the desk did not look happy at all. You would think that at a bridal store, they would be ecstatic or at least have a smile on their face. I walked up to her smiling and she didn’t budge. I told her I was there to buy a wedding dress plus maid of honor and bride’s maid dresses, when she saw how many people we were; she said it wouldn’t be possible that we were too many people. When I phoned to inquire about the appointment, no one ever said that there was a limit to the amount of people that we were allowed to bring to a public store. I told her about my sister recently purchasing her dress there and she said she would ask the manager. Well, the answer was still no. I got so upset that they could reject a potential client. I made sure that everyone in the store understood how ridiculous they were saying that they just lost not 1 but 5 sales. Their customer service STINKS and they have no sense of proper business. I’m so surprised that they are still in business. I advise all potential brides to NOT go into this store or even consider them. I was so excited to get out that day and look for a dress that they completely ruined my first store experience. I cannot believe that I even considered them. I will make it a mission to spread the word and no bride should go through my experience. Thank God for Sposabella, they were so welcoming and the salesperson was wonderful. She really enjoyed her job and made me feel like a princess with every dress I tried on.