David and Ann Ryan, Burlington, ON

David and Ann Ryan have an extensive and sustained history of customer service in the Burlington area. Residents for 35 years, they have engaged the community with their innovative approach to client care and believe that "It is not enough anymore to merely satisfy the Client. Clients must be "delighted" – surprised by not just having their needs met, but exceeded." David and Ann's background includes being the co-creators and owners of Ryan's Pet Foods and Ryan's Ark. Their 26 stores covered most of the Golden Horseshoe area in Ontario. Following that they created and owned The Vitamin Store with outlets in Burlington, Dundas and Waterdown.