Alfa Laval Inc, Brossard, QC

Alfa Laval´s market orientation has been strengthened over recent years by the establishment of ten customer segments. Our customers are found in various process industries such as chemical, oil & gas, pulp and paper, waste water treatment, marine, power and food to mention a few. To promote a clear customer focus, these segments are divided into two divisions – Process Technology and Equipment – which market and sell the products to specific customer groups.Alfa Laval´s products are sold in approximately 100 countries, 50 of which have their own sales organizations. The company has 20 large production units (twelve in Europe, six in Asia and two in the USA), and 70 service centres. Canada boasts two service centres; one in Edmonton, Alberta and one in Scarborough, Ontario. Alfa Laval´s operations are based on leading global positions in the three key technologies of heat transfer, separation and fluid handling. Continuous product development is essential to strengthen competitiveness. About 2.7% of total sales are invested annually in R&D, resulting in 25–30 new product launches a year.