Ages Three and Up, Burnaby, BC

10 months and several very patient inquiries later, and I still have not received my order. I purchased several pre-order items in October 2021. All items were listed as expected for release in 2021 Q4 or 2022 Q1. By April 2022 I had heard nothing from the company regarding my order and reached out for an update. I was ignored. I followed up a few days later, and finally received a response that one item expected in 2021 Q4 has still not arrived and was holding up my order. I reached out again in June 2022 asking for an update, as I had seen the delayed item in question available elsewhere. I indicated that if they were unable to provide a timeline for delivery that I would like a refund on the delayed item and the remaining items to be shipped. I was again ignored. I reached out, yet again, at the beginning of August 2022, requesting a response and refund of the delayed item or for the entire order. I also advised them that, as they were not responding to inquiries and I had been waiting for nearly 10 months for this order to be fulfilled, that if my inquiry continued to be ignored I would have no option but to reach out to my credit card issuer for a chargeback in 14 days. Unfortunately, my inquiry continues to be ignored and I will be reaching out to my CC issuer in four days, as specified, to request a chargeback for this order. I had never purchased from Ages Three and Up before, but decided to take a chance on supporting a small Canadian business during the pandemic. Unfortunately this has been a disappointing experience through and through, and I will only be purchasing from local businesses I trust to actually care about customer service.