A Cut Above, Campbell River, BC

I went in to see Anna for highlights. During the washing out and toning, she admitted that it went white and then she added a dark toner to counter it. I got a dark hair colour with very little variation of colour and no blond highlights along with some grey streaks. I was charged 150.00 for it. I went back to speak to the owner and ask for a refund. She sat me down in front a sunny mirror and said my hair looked beautiful. Both my husband and a waitress have said that it does not look right as he has seen me for years with proper blond highlights. Anna is a new hair stylist and should have owned up to the fact that she made a mistake instead of charging me the full price. She did not show me a mirror on my back hair to see it and I did not know the full extent of it until I got home. As a result, I returned to see if they could reimburse me before I left town, but they did not. I found it unethical and disappointing. More importantly, this young hair stylist tried to say it was my hair that was the issue and that it was colour resistant when no where in my life has that been the case in salons in the past. I hope that others are careful when working with this salon and stylist with regards to hair colour.