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Credit Agricole Bank to establish REAL Omni-channel Banking on eBSEG CEEP Omni-channel Digital baking platform.

2020-04-01

Credit Agricole Egypt extended its digital user experience and launched the third digital channel “desktop channel”.

Since 2016, credit Agricole Egypt has started to implement eBSEG CEEP omnichannel banking platform as a part of its Customer Experience and Marketing strategy for delighting their valued customers and to fulfill their digital transformation vision, after eBSEG has successfully helped the bank to launch mobile banking and tablet banking on previous engagements continuing to use eBSEG CEEP Digital baking platform.

Credit Agricole Egypt is considered as the first bank to have a Real full Opti/Omni channel on all three digital channels (Mobile- Tablet- Desktop).

eBSEG™ Customer Experience & Engagement Omnichannel Platform CEEP™ platform has been created around customer-centric design principles and delivers ubiquitous digital experiences, true build once deploy many architecture, across multiple devices and customer touch points.

eBSEG provide Customer experience platform for all digital channels which include (internet-mobile-tablet- chatbot-Apple watch-ATM/Kiosk-Call center-messaging).

In 2018, Credit Agricole Egypt mobile banking application was awarded as “Best in Mobile Banking” from the Global Finance World’s Best Digital Bank Awards.

New add-on Features on top:

- The customer can login via the most famous browsers (google chrome- Firefox-Edge).

- Bilingual (Arabic- English).

- login with your username and password.

For more info, Check this link:​

 

About CEEP™ Omni Digital Channels Platform:

CEEP™ is a Patent based Smart Platform that can provide one single Unified Solution based on one single source code that address all your channels including Web, Mobile, Tablet, Chatbot, ATM, Kiosk, Facebook, Apple Watch, Messaging. CEEP™ Patent gives the answer to the main question a lot of organizations have on how to unify their channels into a single Omni channel Solution and provide their customers the ubiquitous digital experiences, true build once deploys many architectures, across multiple devices and customer touchpoints. CEEP™ is all about “Lean Portal” output and is built using “widget based architecture”.

The CEEP™ platform/patented approach consists of a set of tools for designing, building, testing, debugging, integrating, deploying and managing consumer and enterprise apps.

 

About eBSEG:

eBSEG Inc. founded year 2000. A software company focused on platform technologies and Omni Channel customer engagement. We are committed to leading the change globally by helping Financial Institutions serve up amazing customer experience interaction. Our platforms enable organizations to create, manage, and optimize secure Omni-Channel customer interactions and best of all, our platforms are intended for Business Marketing teams that demand agility and flexibility.

After years of research and development, we have created the most agile and flexible C-customer E-experience E-engagement P-platform available in market, its name is CEEP™! The platform makes it easy for organizations to create, coordinate, and manage customer engagement experiences across all channels. It represents the “True - Build Once, Deploy Many” philosophy and defines what Omni-Channel is really about, a perfect experience regardless of the device your customer chooses to engage your organization with. With CEEP, changes to your Omni-Channel presence can be done on the fly, it’s now easy for Marketing business users to be agile in content they want their customers to consume.

CEEP™ can be transformed to fit your business and its customers seamlessly, whether you are a Bank, Credit Union, Insurance provider, Financial Services organization, telco operator or a retailer, CEEP empowers your Marketing prowess to facilitate a meaningful, lasting and powerful relationship with your customers. The platform easily ties in to your back-end systems, transforming legacy and line-of-business applications into powerful and modern medians with which to grow, engage and nurture your customer’s experiences.

It is worth mentioning that CAE mobile banking solution is based on the patent pending award winning platform CEEP ( https://www.youtube.com/watch?v=ZebMkJ9hV8o)

About Credit Agricole Egypt:

Crédit Agricole Egypt is a subsidiary of the Crédit Agricole Group, a market leader in Universal Customer-Focused Banking in France and one of the largest banks worldwide. With operations in around 50 countries, Crédit Agricole Group seeks to serve the real economy by supporting its clients’ projects in all areas of retail banking and associated specialized business lines. Emphasizing its values and commitment, Crédit Agricole Group is the bank of common sense. It puts the satisfaction and the interests of all its customers, employees and shareholders at the heart of its activities.

Established in 2006, Crédit Agricole Egypt has become an active player in Egypt’s financial industry offering a wide range of innovative and convenient products to its clients across the entire spectrum: Corporate, SMEs and individuals. Crédit Agricole Egypt’s key goal is customers’ satisfaction by valuing and prioritizing their best interests Thus, Crédit Agricole Egypt has created specialized segments to cater its customers’ needs by offering the sound advice and tailored financial solutions. Accessibility and customers’ convenience is a priority for Crédit Agricole Egypt that offers a nationwide network of branches and ATMs. Also, the bank is considered as a market leader in terms of electronic services by offering state-of-the-art electronic banking solutions.

 

EBE Mobile Banking Powered by eBSEG is Now Live on Google Play and Apple App Store.

2020-04-01

EBE Mobile Banking Powered by eBSEG is now Live on stores adopting a unique Experience to the latest digital banking customer expectations.

The Current evolution of customer behavior, generating the era of aggressive competition to drive banks to reshape their traditional customer engagement and business models.

By transforming their business models to digital, with a mission of extraordinary user experience through powerful and innovative next-generation digital banking platforms, Banks are facing challenges to avail their services through the Multitude of Digital Channels especially Mobile Banking in a consistent and powerful manner.

To overcome those challenges, EBE Bank ventured with eBSEG a partnership journey to help bank customers manage their business via Mobile Banking Application.

EBE Mobile Banking gives you access to your accounts wherever and whenever you need it, with a wide range of transactions inquiry.

We executed the first phase for Mobile Banking Application for EBE which include:

  • Access to your accounts wherever and whenever you need it, with a wide range of transactions query.
  • Get quick, easy, secure access to your EBE current, saving accounts, T/D’s, CD’s, Check and Loans.
  • Currency Exchange.
  • Find Us with google map for branch locations and ATMs.
  • Cheques Inquiry (issued/Collection).
  • Security Awareness Instructions.

 

About eBSEG Digital Banking Solution

eBSEG Digital banking solution offers a secure and rich UX application providing a world class banking and payment experience to your customers over mobile Banking and internet banking.

eBSEG Digital banking solution offers a comprehensive suite of the latest banking services empowering banks to successfully deliver "any time”, "anywhere" banking services to customers on the GO.

Also, the eBSEG Digital Banking Solution is available on the following Channels:

1- Internet Banking (Desktop).

2- Mobile Banking.

3- Tablet Banking.

4- Chat Bot Banking (Text & Voice).

5- Digital Bank Marketing.

6- Apple Watch Banking.

7- Business Banking Omnichannel.

8- Facebook Banking.

9- ATM / Kiosk Banking.

10- Call Center Banking.

11- eBranch Banking.

12- Messaging Banking.

 

About CEEP™ Customer Experience Omnichannel Platform:

CEEP™ is a Patent Pending based Customer Experience and Engagement Platform that can provide one single Unified Omni-Channel Solution based on one single source code that addresses all your channels including Web, Mobile, Tablet, Chatbot, ATM, Kiosk, Facebook, Apple Watch and Messaging.

eBSEG CEEP™ Platform gives the answer to the main question which a lot of organizations have on how to unify their channels into a single Omnichannel Solution and provide their customers the ubiquitous digital experiences, true build once deploys many architectures, across multiple devices and customer touchpoints. CEEP™ is all about “Lean Portal” output and is built using “widget-based architecture”. to deliver a strategic technological vision capable and flexible to meet the some of the top customer requirements such as:

1- On-the-Go one time, future or recurring bill payments made easy.

2- Easy & secure Bank Transfer on-the-go between accounts or by email.

3- Comprehensive Bank Inquiries at Customers fingertips! Full information of bank accounts, Credit Cards, Loans, or payments Access a variety of bank account options & transactional history.

4- High Security Encryption communication layer that makes it impossible to hack, keeping customers secure, EVERYtime.

5- Quickly designate and update beneficiary information, avoid legal disputes, and safeguard confidential information. Store + print the new changes with ease.

6- Manage all of your credit cards aspects smartly, conveniently and securely, Anytime, Anywhere with eBank, 24/7. Check balances, credit, transaction history & pay credit card bills.

7- Best indicator of where you want to go, use Transaction History from anywhere.

8- GPS integrated Locator for immediate access to ATM or branch office.

9- And much more.

 

About EBE

EBE (Export Development Bank of Egypt) was established in 1983 for the purpose of boosting Egyptian exports and supporting establishments of agricultural, industrial, commercial and services sectors. Soon after, the Bank became the main funding source of exports operations in Egypt. The Bank plays a vital role in supporting Egyptian exporters and facilitating the access of Egyptian products to markets worldwide through the extension of finance of export, and import substitution projects to help improving the local production. This goes along with its significant role in participating in syndicated loans and equity participations of these projects. The Bank extends its full-fledged financing and Banking services to exporters and its entire customer base.

Check the following links to download the mobile banking application: -

- Android version link

- IOS version link

Apple Pay™ - eBSEG™ and Bank Saudi Fransi succeeded in launch a new feature for their Digital Banking Platform Solution

2019-08-28

eBSEG™ Customer Experience & Engagement Omnichannel Platform CEEP™ platform has been created around customer-centric design principles and delivers ubiquitous digital experiences, true build once deploy many architecture, across multiple devices and customer touch points.

eBSEG™ has been selected as Omnichannel solution Partner for Bank Saudi Fransi since 2014. It was remarkable how serious the bank efforts were made to reach the highest level of perfection and Digital Banking Services for the users of all digital channels.

eBSEG™ has been selected as Omni channel solution Partner for Banque Saudi Fransi  since 2014  and ever since eBSEG™ has been consulting, designing the solutions and implementing the bank's highly agile plans to implement their Omnichannel platform through the eBSEG™  CEEP™ Omni Channel Technology.

This aggressive plan of Banque Saudi Fransi coincided with eBSEG platform CEEP™ technical capabilities, the latest addition to eBSEG CEEP Suite of products was the successful launch to bring Apple Pay system to bank customers.

This system is making secure digital payments which allow you pay for goods and services in person, via IOS or Through the web.  Apple Pay is like acts as a honest payment platform between you and your merchants. Additionally, this platform is safe and secure as no one has access to your personal or financial information.


It is worth mentioning that eBSEG™ CEEP™ Omni Channel Technology implementation in Banque Saudi Fransi has also been a winner of Best Mobile App three years (2015, 2016 and recently in 2018 too) for its Mobile Banking Solution for Banque Saudi Fransi. 

https://bestmobileappawards.com/app-submission/fransimobile-3
https://bestmobileappawards.com/app-submission/fransimobile-2
https://bestmobileappawards.com/app-submission/fransimobile


About eBSEG :

eBSEG Inc. founded year 2000. A software company focused on platform technologies and OmniChannel customer engagement. We are committed to leading the change globally by helping Financial Institutions serve up amazing customer experience interaction.

Our platforms enable organizations to create, manage, and optimize secure OmniChannel customer interactions and best of all, our platforms are intended for Business Marketing teams that demand agility and flexibility.

After years of research and development, we have created the most agile and flexible C-customer E-experience E-engagement P-platform available in market, its name is CEEP™! The platform makes it easy for organizations to create, coordinate, and manage customer engagement experiences across all channels.

It represents the “True - Build Once, Deploy Many” philosophy and defines what Omni-Channel is really about, a perfect experience regardless of the device your customer chooses to engage your organization with. With CEEP, changes to your Omni-Channel presence can be done on the fly, it’s now easy for Marketing business users to be agile in content they want their customers to consume.

CEEP™ can be transformed to fit your business and its customers seamlessly, whether you are a Bank, Credit Union, Insurance provider, Financial Services organization, telco operator or a retailer, CEEP empowers your Marketing prowess to facilitate a meaningful, lasting and powerful relationship with your customers.

It can provide one single Unified Solution based on one single source code that address all your digital channels including Web, Mobile, Tablet, Chatbot , ATM, Kiosk, Facebook, Apple Watch, Messaging. The platform easily ties in to your back end systems, transforming legacy and line-of-business applications into powerful and modern medians with which to grow, engage and nurture your customer’s experiences.

The CEEP™ platform/patented approach consists of a set of tools for designing, building, testing, debugging, integrating, deploying and managing consumer and enterprise apps.

About BSF :
Banque Saudi Fransi (BSF)  is a Saudi Joint Stock Company established by Royal Decree No. M/23 dated June 4, 1977. 

The bank is affiliated with Crédit Agricole Corporate and Investment Bank.[1] Credit Agricole CIB is a fully-fledged member of the Crédit Agricole Group, the second largest bank in France, and seventh amongst banks of the Eurozone by total equity. As of April 2014, Banque Saudi Fransi has total assets of 192,928,881 SR by the end of 2017. 

BSF has a banking network of about 120 branches across the Saudi Kingdom and employs over 3,000 staff. Bank’s head office is located in Riyadh and the company has three regional offices in Jeddah, Al-Riyadh and Al-Khobar [2] 

Global Finance Awards-eBSEG CEEP Omni Channel Digital Banking Platform Solution for Credit Agricole Egypt as Best in Mobile Banking

2019-08-28

eBSEG™ CEEP™, the REAL Omnichannel digital banking platform, has been Credit Agricole Egypt’s choice that helped bank to win the Award of Distinction of Global Finance Digital Bank during 2018 as the Best in Mobile Banking in Egypt.
eBSEG™ Customer Experience & Engagement Omnichannel Platform CEEP™ platform has been created around customer-centric design principles and delivers ubiquitous digital experiences, true build once deploy many architecture, across multiple devices and customer touchpoints.
Credit Agricole Egypt was selected based on various criteria: among which was a very important one related to their platform of choice eBSEG™ CEEP™: web/mobile site design and functionality.” Category winners, such as “best in mobile banking” were selected based on the relative strength and success of those products and services” according to Global Finance. 

https://d2tyltutevw8th.cloudfront.net/media/document/global-finance-names-the-worlds-best-consumer-dig-1534175881.pdf


eBSEG™ has been selected as Omnichannel solution Partner for Credit Agricole Egypt branch since April 2016 and ever since eBSEG™ has been consulting, designing the solutions and implementing the bank's highly agile plans to implement their Omnichannel platform through the eBSEG™  CEEP™ Omni Channel Technology. It was remarkable how serious the bank and how keen it was to reach the highest level of perfection to provide the highest levels of Digital Banking Services for the users of all digital channels from the bank customers.
This aggressive agile plan of Credit Agricole coincided with eBSEG platform CEEP™ technical capabilities and architecture to implement this type of technology using a unique design and implementation methodology that has been patented by the United States Patent and Trademark office USPTO.

It is worth mentioning that eBSEG CEEP™ Omni Channel Technology has also been a winner of Best Mobile App three years (2015, 2016 and recently in 2018 too) for its Mobile Banking Solution for Bank Saudi Fransi. 
Commenting on this award, Amr A Soliman, CEO eBSEG™ said: “We are proud to be recognized as the technology partner, and digital transformation consultant to Credit Agricole Egypt and honored that our client has been selected by Global Finance in two of its categories as most innovative digital bank and best in mobile banking. This 2nd category award is a recognition of our patent platform eBSEG™ CEEP™. Our partnership with Credit Agricole Egypt gave eBSEG™ the opportunity to even take our CEEP™ platform to the next level as both parties were seeking perfection and perfection we had”.

He continued: “It is also with the great vision and leadership of the Credit Agricole Egypt Business and Technology teams and the achieved levels of service to attract, retain digital users, breadth of CA product portfolio, convenience and confidence for digital users that CA team managed to win such prestigious awards”.


He continued: “This award is a great honor, not only for eBSEG™, but also for their network of clients and partners globally that have put their trust in our technology and have supported us throughout the years. We have kept our focus on delivering a true customer centric omni-channel experience, dramatically upgrading the digital transformation of banks and financial institutions across the globe.”

Commenting on their partner of choice eBSEG™’s role Philippe ENJALBAL, Chief Operating Officer at Crédit Agricole Egypt said :  “We believed in eBSEG™’s capabilities and technology to deliver a state-of-the-art Mobile app (banki Mobile) for us as they did it before for other clients and their outstanding contribution helped us to get the awards of the most innovative digital bank with best mobile application in Egypt from Global Finance. We are delighted to partner with eBSEG to bring our customers the best digital banking experience in the market. eBSEG’s solutions helped to further our customers satisfaction in our platform of digital services. This partnership reflects our commitment to empowering our customers with the most secure, innovative proven financial technology. eBSEG have also responded very well to our agile plans of implementation and have delivered to our plans with high cooperation with all our business and technology teams and with high innovation.”

About CEEP™ Omni Digital Channels Platform:
CEEP™ is a Patent based Smart Platform that can provide one single Unified Solution based on one single source code that address all your channels including Web, Mobile, Tablet, Chatbot, ATM, Kiosk, Facebook, Apple Watch, Messaging. CEEP™ Patent gives the answer to the main question a lot of organizations have on how to unify their channels into a single Omni channel Solution and provide their customers the ubiquitous digital experiences, true build once deploys many architectures, across multiple devices and customer touchpoints. CEEP™ is all about “Lean Portal” output and is built using “widget based architecture”.
The CEEP™ platform/patented approach consists of a set of tools for designing, building, testing, debugging, integrating, deploying and managing consumer and enterprise apps.

About eBSEG:
eBSEG Inc. founded year 2000. A software company focused on platform technologies and Omni Channel customer engagement. We are committed to leading the change globally by helping Financial Institutions serve up amazing customer experience interaction. Our platforms enable organizations to create, manage, and optimize secure Omni-Channel customer interactions and best of all, our platforms are intended for Business Marketing teams that demand agility and flexibility.


After years of research and development, we have created the most agile and flexible C-customer E-experience E-engagement P-platform available in market, its name is CEEP™! The platform makes it easy for organizations to create, coordinate, and manage customer engagement experiences across all channels. It represents the “True - Build Once, Deploy Many” philosophy and defines what Omni-Channel is really about, a perfect experience regardless of the device your customer chooses to engage your organization with. With CEEP, changes to your Omni-Channel presence can be done on the fly, it’s now easy for Marketing business users to be agile in content they want their customers to consume.


CEEP™ can be transformed to fit your business and its customers seamlessly, whether you are a Bank, Credit Union, Insurance provider, Financial Services organization, telco operator or a retailer, CEEP empowers your Marketing prowess to facilitate a meaningful, lasting and powerful relationship with your customers. The platform easily ties in to your back-end systems, transforming legacy and line-of-business applications into powerful and modern medians with which to grow, engage and nurture your customer’s experiences.
It is worth mentioning that CAE mobile banking solution is based on the patent pending award winning platform CEEP ( https://www.youtube.com/watch?v=ZebMkJ9hV8o)

About Credit Agricole Egypt:
Crédit Agricole Egypt is a subsidiary of the Crédit Agricole Group, a market leader in Universal Customer-Focused Banking in France and one of the largest banks worldwide. With operations in around 50 countries, Crédit Agricole Group seeks to serve the real economy by supporting its clients’ projects in all areas of retail banking and associated specialized business lines. Emphasizing its values and commitment, Crédit Agricole Group is the bank of common sense. It puts the satisfaction and the interests of all its customers, employees and shareholders at the heart of its activities.
Established in 2006, Crédit Agricole Egypt has become an active player in Egypt’s financial industry offering a wide range of innovative and convenient products to its clients across the entire spectrum: Corporate, SMEs and individuals. Crédit Agricole Egypt’s key goal is customers’ satisfaction by valuing and prioritizing their best interests Thus, Crédit Agricole Egypt has created specialized segments to cater its customers’ needs by offering the sound advice and tailored financial solutions. Accessibility and customers’ convenience is a priority for Crédit Agricole Egypt that offers a nationwide network of branches and ATMs. Also, the bank is considered as a market leader in terms of electronic services by offering state-of-the-art electronic banking solutions.
 

Articles

What is New on eBSEG Mobile Queuing Solution

2019-09-01

At eBSEG, we are working on improving our Omnichannel Solutions continually, so we add new features to Mobile queuing solution such as:

  • Now People can Queue even before reaching the branch using their Mobile Phone to Reserve their Queue Position.
  • In Addition to Standard Queue that Customer can get from In Branch Kiosk a new Separate Queue is added for Mobile Queues.
  • Customer can get into Mobile Queue only through the Mobile App.
  • Customer can get a Mobile Queue Number from the Mobile Before Arriving to Branch.
  • Customer Can only do 1 Mobile Booking at a time and Cancel Mobile Booking from Mobile App.

How It Works:

  1.  Customer Download App From Store on his mobile.
  2.  Customer selected nearest branch or selected branch he want to go to – and get clear info on Normal In Branch Waiting Queue Length as well as Mobile Queue length for each branch.
  3.  Customer uses App to get a Mobile Queue Ticket Number before arriving to Branch.
  4.  Customer is advised how many people are waiting ahead of him.
  5.  Customer Keeps getting updates on how many people are waiting ahead of him as he moves to the branch.
  6.  If customer arrives to branch before his number is passed he gets into his slot normally.
  7.  If Customer does NOT arrive to branch before his number is passed he is informed on his mobile that his number has passed and is given a Ticket Reservation Code that he can use on the Kiosk when he arrives to get a printed ticket or electronic ticket (on mobile) in the Mobile Queue.

For More Details, please click the following link: Mobile Queuing Solution.